Protect Your Customers

Healthy Server Reseller News

Oct 5, 2007
In this issue
  • Article: "What You Need to Know About Hot Sites"
  • Hot Site Facts
  • Market Checkup
  • Disaster Readiness Scorecard

Disaster Protection
for Your Customers
http://reseller.carroll.net

What You Need to Know About Hot Sites
It’s 1 AM in the middle of winter and its been snowing heavy for many hours. Suddenly the roof caves in and snow begins to cover the server room. As it melts the electricity shorts out. Three servers, and the weeks incremental tapes are soaked and destroyed.

The next morning you get a frantic call from your customer desperately looking for your help. Their business has been brought to a standstill  -- no new orders can be taken, email is offline, and the new VOIP phone system is down. By 9 AM your customer starts losing business!

It may sound dramatic – but events like this happen every day.  Maybe your customers are someplace warm and dry.  Someplace that never gets snow.  I’m sure the businesses in La Jolla California never worried about it – but two days ago 180 homes and businesses were swallowed by the largest sink hole to ever hit California !

The question is, what could you have done to help your customers prepare for events like these? You should consider Hot Site service to protect your customer’s application processing.  Too often data backup gets the spotlight when thinking about disaster protection.  But ensuring your customer can USE their data during times of disaster is equally important.

With a solid Hot Site in place, your customer’s staff could work from another office, or even from home if the business experiences a disaster.  This would free you to help your customers recover without the pressure to setup a temporary server for the staff.

“But Hot Sites are expensive”. If this is something you may be thinking, think again.  While companies like Sungard and IBM will sell these systems for thousands of dollars a month, as a Carroll-Net Reseller, you have a better alternative!  How do you think  $100 a month will sound to your customer?  Take a look at http://reseller.carroll.net/index.php/reseller-services/3-service-list/5-hot-site for more details.

Ensuring your customers survive disasters doesn’t have to cost a fortune.  Often, basic planning and forethought is all that’s necessary.  But it’s important to talk with your customers to know what their needs are.  Start a dialog today – your customers will thank you.

 Author: pat@carroll.net
 

 Hot Site Facts
  • A Hot Site is a backup place where businesses can restart operation following a disaster such as fire, flood or terrorist threat.

 

  • Hot Sites should have a mirror image of your current systems and have all your customer's user accounts ready for to go at all times.

 

  • Hot Sites should be far enough away from your customer's office to not be affected by the same disaster affecting your customer (rule of thumb -- at least 15 miles)

 

  • Hot Sites are not a "set-it and forget-it" proposition. Good disaster preparedness means testing at least once a year.
 
Grade your customer's disaster preparedness

This month's spotlight is an online score card to score your customers' disaster preparedness.  See how your customers stack up.

Online Scorecard

 

 

Market Checkup
Goldman Sachs Networking Index Fund (IGN)
$ 37.4                      
$ 37.2                       
$ 37                       
$ 36.8                        
$ 36.6                        
$ 36.4                         
$ 36.2                          
$ 36                            
$ 35.8                              
$ 35.6                               
$ 35.4                                 
$ 35.2                                  

September 5th - October 4th, 2007
Source: NASDAQ
reseller.carroll.net
Copyright (c) Carroll-Net, Inc., 2007

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